Getting ready for your consult

What do I need?

  • Working laptop, tablet or phone
  • Working camera, speakers and microphone on your device (or headset)
  • Stable internet connection
  • If using mobile data, at least 200MB of data available
  • Quiet room to have a private consult from
  • Adequate lighting to support good visibility for your clinician.

10 minutes before the consult

  • Ensure that you are in a quiet and comfortable space to take the consult from.
  • Confirm that sound and camera are working on your devices
  • To optimise the connection, stop any applications that may be running downloads on your device.
  • You may have someone a companion join you as you take the consult with the doctor.
  • Please have any documents (results, reports) you need to discuss with the doctor ready.
  • If only the camera light activates during the video test, this means that video will be available during the main consult.